FAQ

Here you find possible solutions for your SMART VISION system:

Screen

No signal   

Possible causes:

• Smart Android or TV module are switched off
• The HDMI cable is maybe defective or not properly inserted

Remedy, tips:

• Turn the module on (remote control button on the front panel)
• Replace this cable or insert it correctly.

No or bad picture   

Possible causes:

• LCD/LVDS plug not correctly connected

Remedy, tips:

• Please connect the plug correctly.

TV module

Device does not turn on   

Possible causes:

• Power cable not or not properly plugged in
• The remote control batteries are empty

Remedy, tips:

• Check fit of the power cable, try socket with another electrical device
• Replace batteries.

No or bad picture   

Possible cause:

• On screen is the wrong input (HDMI 1 / 2) selected
• The HDMI cable is maybe defective or not properly inserted

Remedy, tips:

• Check the connection and setting of the screen (HDMI)
• Replace cable or plug in correctly.

No sound   

Possible cause:

• Volume set too low
• Cable defective or incorrectly connected

Remedy, tips:

• Increase volume
• Check the cables and connections.

Remote control does not work   

Possible cause:

• Distance too large
• Empty batteries or not properly inserted

Remedy, tips:

• Move closer to the device, pointing directly to the receiver
• Insert the batteries correctly.

Smart Android

App does not start   

Possible cause:

• App damaged or incorrectly installed

Remedy, tips:

• Please reinstall the app

Device shows no home screen / Boot process is not done   

Possible causes:

• The operating system is not fully loaded.

Remedy, tips:

• Disconnect the device for at least 15 seconds from the 230V mains supply and switch it back on again.
• Remove all USB sticks.

App can no longer be used   

Possible cause:

• The operating system is overloaded.

Remedy, tips:

• Please wait a moment until the app can be operated again.
• Alternatively, click the BACK button and restart the app.

Transients jerky / surface slows down   

Possible cause:

• The operating system and its memory are fully occupied.

Remedy, tips:

• Please wait a moment until the interface can be operated normally again.

No sound   

Possible cause:

• The volume is regulated down to ”0”,
• The ”Mute” button has been pressed.

Remedy, tips:

• Regulate the volume to an audible level
• Press the “Mute” button .

Mouse pointer does not move   

Possible cause:

• The operating system and its memory are fully occupied.

Remedy, tips:

• Please wait a moment until the mouse pointer moves back to normal